// FAQ

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Frequent Questions

Are free Anti-Virus software any good?

First and foremost, you never want to go without security protection on your computer. Free Anti-Virus has very low detection rates. Give us a call and we will be happy to inform you of the latest security software we recommend and sell to all our clients for Spyware, Malware and Virus protection.

What exactly are Managed IT Services?

Simply put, netBIT Systems Managed IT Services means we take care of your entire information technology requirement. We manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. It also means netBIT acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.

What is SEO, and why is it important?

SEO stands for Search Engine Optimization. In short, it is how effectively you can be found by the right people when they use search engines such as Google. Through our SEO services, we can improve both the quantity and quality of digital leads to your website, thus leading to higher sales.

What kind of response times can I expect?

We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations.

I need something designed right away! Can you help me?

We at netBIT Systems can usually accommodate your rush job, depending on how full our production schedule is. However, we can only rush our suppliers so much. If you have a rush job, call us and we can tell you what we can do in the time frame that you need. Rush fees may be added.

What should I do before I call for help?

When possible, write down any information about error messages and take screen shots your issue. Next, attempt to recreate the issue. Often times, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem.

How does your design process work?

Our design process is most often divided into four sections. Consultation, research, drafting, and revising. During the consultation period, we aim to find out as close to exactly what you want as we can. We then research the market and competition to maximize the effectiveness of the design we are about to create. We draft up some options for you to pick from for us to build off of, and then revise until you are completely happy with your design!

What if we already have an internal IT department?

No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting, security solutions or service desk support, netBIT Systems makes it simple with an affordable and customized flat rate service plan.

Can you help build my website?

Yes! And not only can we help you design and fill your website, we can also help maintain it over time, and ensure that everything is running properly.

What types of systems do you support?

We pride ourselves on being “ecosystem agnostic”: whether you use Google Apps or Office365, Windows or Mac, Android or iOS, we will support your team.  Need to install a server onsite or host one virtually on Amazon or Azure? We will support you.  Need to transition from one ecosystem to another?  We’ll be there for you.

// We Carry more Than Just Good Tech Skills

Let Us Support Your Business!

// support center

Our Support Team
will Always Assist You 24/7

01

Whether it’s routine maintenance or helping you deal with sudden tech failure, our team will help support you and maintain operations.

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01

The Best Support

The Best Support
02

You can scale the costs of your services according to your requirements and only pay for what you need.

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For Anyone

For Anyone
03

With the current pandemic, hundreds of thousands of people are now working from home and finding that their computers may not be set up for the new workload.

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For Anywhere

For Anywhere